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Support Policy


David

8 months ago

Hey, firstly we'd like to say a huge thank you for purchasing one of our premium files! We aim to answer all support queries in a timely manner, however, before you get started there are a few things to remember.

Most importantly, please remember that theme support is not a requirement of Envato authors but is provided out of good will. We will do our best to answer all your questions as soon as humanly possible but please be patient during busy periods. We cannot provide support for modifications or 3rd party plugins. If you need help with customisations of your theme then you should enlist the help of a developer.

Before asking questions

Before asking questions within the support forums, please be sure that you have read the file documentation that came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

Scope of Support

We do not offer support for installation, customisation or administration of WordPress itself, nor do we provide support for any 3rd party plugins or rectification of issues occurring from using said 3rd party plugins. Support deals with installation of the theme, issues arising from using any of the packaged theme features and of course bug fixes. Support Schedule We are based in the UK and support will be provided Monday - Friday, 9:00am - 6:00pm (GMT) and questions will be answered in the order that they are received. Please be aware of possible timezone differences when posting questions. Thanks again, we really appreciate your business and support, and hope that you really enjoy using your theme as much as we enjoyed crafting it.


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